Security & trust

Your vendor list is your business

Exhibition data is money. Here is exactly how we keep it safe and who can see what.

Encrypted in transit

Every request between the app and our servers is encrypted. Nothing travels in plain text.

No data sold

We do not share your leads or visitor data with third parties. Your list stays your list.

Audit logs on edits

Change a stall price or a date and it is logged. Booked vendors can see exactly what changed.

Revocable access

Staff codes and press passes can be revoked the second an event ends or a person leaves.

Delete on request

Ask us to delete your account data and we do it. No forms buried three menus deep.

Role-based permissions

Organisers, staff and exhibitors only see the screens their role needs.

Data handling, in simple words

Plain-language answers to the questions procurement teams ask us.

What data does Mela collect?

Account details, exhibition and stall info, QR scan events, ratings and location when you choose to share it for nearby discovery.

Who can see a visitor's contact details?

Only the brand whose stall QR they scanned, and only after the visitor chooses to share. Organisers see counts, not private contacts.

Can I export or delete everything?

Yes. Export leads and bookings as CSV any time. Request deletion and your data is removed from our systems.

What about payments?

Payments run through regulated payment partners. Mela never stores your full card number.

Need a security review before you buy?

Send us your checklist and we will fill it in within two working days.

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